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YES Waiver Inquiry Line (844) 503-6182 | 24-Hour Crisis Hotline: 1-800-643-1102
 
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Services Information for our Clients

 
Consumer Rights
 
All clients of Border Region MHMR Community Center are afforded all the rights, benefits, responsibilities and privileges guaranteed by the United States Constitution and the laws of the State of Texas, unless those rights have been restricted by specific provisions of the law.

Clients have the right to complain, comment, make suggestions and appeal decisions about their treatment. Clients receiving services are urged to place a call or submit concerns in writing to:
 
Border Region MHMR Community Center
Rights Protection Officer
1500 Pappas St.
Laredo, Texas 78044
Phone (956) 794-3017
Toll Free Line
1-866-893-3779
 
Texas Department of Mental Health and Mental Retardation
Toll Free Line
1-800-252-8154
 
Abuse, Neglect and Exploitation
Consumers, families, or concerned citizens who have a complaint regarding abuse, neglect, or exploitation of an individual receiving services is urged to report it to:
 
Texas Department of Family and Protective Services
Toll Free Hotline
1-800-647-7418
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YES Waiver Inquiry Line (844) 503-6182  |  24-Hour Crisis Hotline: 1-800-643-1102
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1500 Pappas Street Laredo, TX 78041 Ph: (956) 794 3000